We collect information that you provide directly to us and information collected automatically when you use our services.
Personal Information You Provide:
Contact information (name, email address, phone number)
Business information (company name, MC/DOT numbers, truck information)
Financial information for factoring services
Insurance and authority documentation
Load preferences and operational details
Communication records (emails, calls, messages)
Information Collected Automatically:
Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, links clicked)
Cookies and tracking technologies data
Location information (when using location-based services)
We use the information we collect for various business purposes. Primarily, we use it for Service Provision, which includes processing your dispatch requests, matching loads, and providing factoring services. We also use your information for Communication, such as responding to your inquiries, sending load updates, and important service notifications.
To support our Business Operations, we use the information to improve our services, develop new features, and conduct internal analytics. We use your information to ensure Legal Compliance, including meeting regulatory requirements, fulfilling tax obligations, and responding to legal processes.
Furthermore, with your consent, we may use your information for Marketing purposes, such as sending you promotional materials about our services. Finally, we use the information we collect for Security, to protect against fraud, unauthorized access, and other security threats.
We may share your information in the following circumstances:
With Your Consent: When you give us permission to share your information.
Service Providers: With third-party vendors who perform services on our behalf (payment processing, IT services, customer support).
Business Partners: With brokers, shippers, and other partners necessary to provide dispatch and factoring services.
Legal Requirements: When required by law, regulation, or legal process.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
Protection of Rights: To protect our rights, property, or safety, or that of others.
We implement appropriate technical and organizational security measures to protect your personal information, including:
SSL encryption for data transmission
Secure servers and data storage
Access controls and authentication procedures
Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request copies of your personal information |
| Correction | Request correction of inaccurate information |
| Deletion | Request deletion of your personal information |
| Restriction | Request restriction of processing your information |
| Portability | Request transfer of your data to another organization |
| Objection | Object to processing of your personal information |
We use cookies and similar tracking technologies to:
Remember your preferences and settings
Analyze site traffic and usage patterns
Deliver relevant advertisements
Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect your experience on our website.
Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We retain your personal information only as long as necessary to:
Fulfill the purposes for which it was collected
Comply with legal obligations
Resolve disputes
Enforce our agreements
Typical retention periods:
Active customer data: 7 years after last activity
Financial records: 7 years for tax purposes
Marketing data: 3 years from last contact
Website analytics: 26 months
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.
